Returns & Exchanges
We want you to be completely satisfied with your purchase
At Nisafit, we design with intention and ship with care. If something isn’t right, we want to make the return process clear and straightforward.
Eligibility for Returns
We accept returns within 14 days of delivery. To be eligible, items must be:
• Unworn and unwashed
• In original condition
• Free from stains, odors, or damage
• Returned with original tags attached
For hygiene reasons, hijabs and select items may be non-returnable. Please review product-specific notes before purchasing.
Exchanges
We currently process exchanges based on availability. If you need a different size, we recommend initiating a return and placing a new order to secure your preferred size. This ensures availability during limited drops.
Non-Returnable Items
The following items are not eligible for return:
• Final sale items
• Gift cards
• Worn or altered garments
• Items returned outside the return window
Return Process
To initiate a return:
- Email hello@nisafit.com with your order number
- Await return authorization instructions
- Ship the item using a trackable service
Customers are responsible for return shipping costs unless the item is
defective or incorrect.
Refunds
Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to our error.
We encourage reviewing our size guide carefully before purchasing. If you have questions, reach out. We’re here to help you choose confidently.